Responsible gaming is at the heart of everything we do at SUPERJILI-ACE. We believe that gaming should always be a form of entertainment, not a source of stress or financial difficulty. This page provides information about responsible gaming self exclusion Philippines resources, including how self-exclusion works, questions you can ask yourself to assess your gaming habits, and where to find professional support if you need it.
Self-Assessment: Questions to Ask Yourself
If you're wondering whether your gaming habits are healthy, taking a moment for honest self-reflection can be helpful. Consider the following questions:
Do you spend more time or money on gaming than you originally planned?
Do you ever chase losses — trying to win back money you've lost by continuing to play?
Do you feel the need to hide your gaming activities from family or friends?
Have you ever borrowed money or sold possessions to fund your gaming?
Do you experience irritability, anxiety, or restlessness when you're not playing?
Has your gaming ever negatively affected your work, relationships, or health?
Do you find it difficult to stop playing when you've reached your budget or time limit?
If you answered "yes" to one or more of these questions, it may be a sign that your gaming habits are becoming problematic. We encourage you to reach out to one of the support services listed below or consider using the self-exclusion tools available at SUPERJILI-ACE.
What Is Self-Exclusion?
Self-exclusion is a voluntary tool that allows you to restrict your access to gaming services for a specified period of time. When you self-exclude, your account is temporarily or permanently closed, and you will not be able to log in, deposit, or play during the exclusion period.
At SUPERJILI-ACE, we offer self-exclusion options that can be activated through your account settings or by contacting our support team. The available exclusion periods typically include:
- Short-term break: 24 hours to 7 days — a cooling-off period to reset.
- Extended exclusion: 1 month, 3 months, 6 months, or 1 year — for players who need a longer break.
- Permanent self-exclusion: A lifetime ban from the platform. This is a serious decision and is available for players who feel they need a permanent barrier.
To request self-exclusion, log in to your account and navigate to the responsible gaming section, or contact us through the contact page for assistance.
How to Set Session Limits and Deposit Limits
In addition to self-exclusion, SUPERJILI-ACE provides tools to help you manage your gaming activity proactively:
- Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit into your account. Once the limit is reached, you won't be able to deposit more until the period resets.
- Session time limits: Set a reminder that notifies you when you've been playing for a certain amount of time. This helps you stay aware of how much time you're spending.
- Loss limits: Some platforms offer loss limits that restrict how much you can lose within a given period.
We strongly recommend using these tools to keep your gaming experience enjoyable and under control. For more information on how to set these limits, please review our terms and conditions or contact support.
Age Verification and Player Protection
SUPERJILI-ACE strictly enforces age verification to ensure that all players are at least 18 years old. We use robust identity verification processes during registration to confirm the age and identity of every player. If we are unable to verify a player's age, their account will be suspended until verification is completed.
We also partner with responsible gaming organizations and adhere to industry best practices to ensure a safe and fair environment for all players. Our commitment to player protection includes regular monitoring of accounts for signs of problematic behavior and offering support to players who may be at risk.
Local Support Services in the Philippines
If you or someone you know needs help with problem gaming, there are support services available in the Philippines and internationally. These organizations provide confidential advice, counseling, and resources:
- PAGCOR (Philippine Amusement and Gaming Corporation): The regulatory body for gaming in the Philippines. PAGCOR provides information on responsible gaming and player protection.
- National Council on Problem Gambling: A non-profit organization that offers support and resources for individuals affected by problem gambling.
- Gambling Help Online: An international helpline offering free, confidential support 24/7.
- Local counseling services: Many cities and municipalities in the Philippines offer mental health and counseling services that can provide support for gaming-related issues.
If you need immediate help, please don't hesitate to reach out to one of these organizations. There is no shame in asking for help — it's a sign of strength.
Need help now? Support is available.
Visit PAGCORFrequently Asked Questions
What is self-exclusion and how does it work?
Self-exclusion is a tool that allows you to voluntarily restrict your access to your gaming account for a specified period. During this time, you will not be able to log in, deposit, or play. It's designed to help you take a break if you feel your gaming habits are becoming unhealthy.
How do I set a deposit limit?
You can set deposit limits by logging into your account and navigating to the responsible gaming or account settings section. Choose your preferred daily, weekly, or monthly limit and confirm the change.
Can I cancel my self-exclusion early?
In most cases, self-exclusion is binding for the duration you selected. If you need to end the exclusion early, you may need to wait until the period ends. This is to ensure the tool remains effective. Contact support for more information.
Is my age verified when I register?
Yes. SUPERJILI-ACE uses robust identity verification processes to confirm that all players are at least 18 years old. You may be asked to provide identification documents during the verification process.
Where can I find help if I'm concerned about my gaming?
There are many resources available, including PAGCOR, the National Council on Problem Gambling, and local mental health services. You can also contact SUPERJILI-ACE support, and we will connect you with the appropriate resources.
This page is for informational and support purposes only. SUPERJILI-ACE is committed to promoting responsible gaming and providing resources for players who may need support. We encourage all players to play responsibly and seek help if needed. Play is intended for players 18 years of age and older.